Client Liaison Officer

Client Liaison Officer

Permanent Part-Time (hours to be negotiated)

The Manor Complex, Kings Meadows

Who we are
OneCare is a not-for-profit aged care organization, founded on the principles of compassion, respect and dignity for the individual. We take a holistic approach to the provision of our services, treating each resident and consumer as a ‘whole person’ with regard to the design and delivery of their individual care and well-being. We have a rich history and have been providing residential aged care for more than 40 years.

What do we need
An experienced Client Liaison Officer to promote personalised service concept and build effective relationships with clients. The CLO is also required to build advocacy and increase the referral networks for the service. 

The Customer Liaison Officers is expected to perform this service delivery with a degree of autonomy and in a manner which embodies customer service excellence behaviours.

 Reporting to the Chief Operations Officer, you will be the face of our service and will:

• Act as the primary contact for prospective residents, families, and referral partners
• Manage enquiries across phone, email, and in-person interactions with professionalism and empathy
• Conduct personalised facility tours, showcasing our services and community
• Provide clear information on fees, funding options, and admission pathways (respite and permanent care)
• Conduct home and hospital visits to support prospective residents and their families
• Coordinate respite bookings via Carer Gateway and manage waiting lists effectively
• Prepare and process admission documentation, agreements, and consent forms
• Support families with financial and administrative requirements, including Centrelink and DVA processes
• Ensure a seamless transition for new residents, including coordination with clinical teams and warm welcome on arrival
• Convert enquiries into permanent admissions, supporting occupancy targets

Skills and experience required:

• 5+ years experience in aged care admissions, front-line customer service or similar client-facing role
• An understanding of the Aged Care Financial aspect of entering Aged Care
• Strong communication and interpersonal skills with a compassionate approach
• Ability to explain complex financial and administrative processes clearly
• Highly organised with strong attention to detail
• Confident working with multiple stakeholders, including families, hospitals, and government agencies
• Results-driven with the ability to manage enquiries through to conversion
• Experience in a Not for Profit and/ or health environment
• Current valid and unrestricted Tasmanian Drivers Licence

What you get in return:

• Generous salary package
• Attractive not-for profit salary packaging up to $18,550 per FBT year
• Ongoing professional development opportunities
• Rewarding role working for a highly respected Tasmanian not-for-profit organisation which is a leader in the aged care sector
• Support of a cohesive professional network of OneCare staff
• Access to Employee Assistance Program for you and your family, discounted private health, plus ongoing health and wellbeing activities.

Please provide your resume and a cover letter outlining why you are the right candidate for this role and how you meet the selection criteria via Seek by 9.00am Monday 4 May 2026. Please note interviews will be held as applications are received.

For a copy of the position description or to arrange a confidential chat, please contact Natalie Neilson, Chief Operations Officer on natalie.neilson@onecare.org.au 

Please Note – an NDIS-endorsed working with vulnerable people check is an essential requirement to work at OneCare.